Refund and Return Policy

At Max X, we strive to provide our customers with high-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to help with our Refund & Return Policy.

1. Eligibility for Returns

  • Time Frame: You may return any item within 30 days of the purchase date.
  • Condition: To be eligible for a return, the product must be in its original condition, unused, and in the original packaging with all accessories and tags attached.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

  • Customized Products: Personalized or custom-made items are non-returnable unless they arrive damaged or defective.
  • Opened Contact Lenses: For hygiene and safety reasons, opened contact lenses cannot be returned.
  • Gift Cards: Gift cards are non-returnable and non-refundable.

3. Return Process

  • In-Store Returns: You can return items directly at our store located at 266 E Main St, Ellsworth, Wisconsin (WI), 54011, USA. Please bring the product and proof of purchase with you.
  • Mail Returns: If you cannot return the item in person, you may return it by mail. Please contact our customer service team at (708) 841-1797 or email us at info@maxxtopix.xyz to initiate the return process and receive instructions.

4. Refunds

  • Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved Refunds: If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is not in its original condition or is missing parts).

5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please visit our store or contact us for further instructions.

6. Shipping Costs

  • Return Shipping: You are responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., incorrect or defective item).
  • Non-Refundable Shipping: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us

If you have any questions about our Refund & Return Policy or need assistance with a return, please contact us:

Max X
266 E Main St, Ellsworth, Wisconsin (WI), 54011, USA
Email: info@maxxtopix.xyz
Hotline: (708) 841-1797

We appreciate your business and are committed to providing you with the best possible service.